FAQ

We use premium matte paper with approx. 180 gsm, which is printed, cut, and packed in our studio. It is colorfast, durable, and offers an elegant finish without glare – ideal for high-quality posters.

Yes — in our studio, we use pigment-based inks for our posters, which should be protected from the sun. The Epson UltraChrome Pro12 inks are highly durable. Laboratory tests confirm a lifespan of up to 200 years under ideal conditions. Professional users confirm their high resistance. Important: Direct, intense sunlight accelerates fading. Protect the prints by framing them or placing them in a sheltered location.

For our prints, we use sturdy, high-quality wooden frames with the following features:

Available sizes: We offer the standard formats A4, A3, A2, and A1, as well as 30x40 and 50x70 cm formats.

Colors: The frames are available in the timeless colors white, black, and wood effect.

Material: The frames are made of robust pine wood.

Frame profile: The profile is slim and subtle, typically with a width of 13 mm and a depth of 13 mm.

Protection: To protect the image, we use shatterproof acrylic glass (Plexiglas).

Hanging: All frames feature an integrated hanger suitable for both portrait and landscape orientation.

We take care to ensure particularly secure packaging so that your order arrives undamaged:

• Frames are shipped in sturdy cardboard boxes, additionally protected with corner guards and bubble wrap.
  
• For larger orders with multiple frames, we split the shipment into several packages to prevent transport damage – the shipping costs remain the same.
• Posters are delivered in square shipping tubes, individually wrapped in tissue paper.

Yes. Our materials are selected consciously and sustainably:

• We use matte paper of approx. 180 gsm, which is sustainably sourced and processed to be acid-free.
  
• All paper and packaging materials are chosen to be as environmentally friendly as possible and to ensure a long lifespan.

To ensure your prints and frames stay beautiful for a long time, we recommend the following guidelines:

• Light: Avoid direct sunlight, as it can fade colors over time. Hang your prints in locations with indirect light whenever possible. Even in direct light, the prints will last for many years
  
• Humidity: Prints and frames should not be placed in rooms with high humidity (e.g., bathrooms) to avoid warping or mold.
  
• Cleaning the posters: Dust only when dry. Please do not use damp cloths or cleaning agents to avoid damaging the paper.
  

Frame care:

Clean acrylic glass only with a soft, dry microfiber cloth. Do not use harsh cleaning agents, glass cleaners, or solvents, as these can scratch or dull the surface. Wipe frames occasionally with a dry, soft cloth.

Yes. Limited editions will receive a certificate of authenticity from us via email, including confirmation of the print run size. As soon as an edition is sold out, it will not be reprinted – this preserves the rarity and value of the prints.

The edition number (e.g., 1/100) is indicated on the certificate; signatures may vary depending on the motif/release. Open editions (unlimited motifs) do not include a certificate.

We offer our prints in the following formats:

• DIN formats: A4, A3, A2, A1
  
• Custom format: 30×40 cm, 50×70 cm
  
• Square: 25×25 cm, 35×35 cm, 50×50 cm
  
• All formats are available in both portrait and landscape orientation.

Yes. Our frames are ready to hang – meaning your poster is delivered already framed and can be hung on the wall straight out of the box. This saves you time and effort, and your print arrives perfectly presented.

Frames are not sold separately by us. They can only be ordered together with a print.

On the back is a sawtooth hanger, which allows for both portrait and landscape orientation.

Many of our posters already have a white border, which acts like a passe-partout. We do not offer a separate passe-partout made of additional cardboard.

In Germany, custom sizes are available upon request – simply write to us via the contact form, and we will check what is possible.

Add 3 products to your cart, the third one is automatically free. This discount is stackable.

Yes – you can freely combine motifs, sizes, and frame colors. The discount level is based solely on the number of posters in your shopping cart.

As a Wallera insider, you get exclusive discounts, early access to new prints, limited editions, and new collections – plus interior design tips and inspiration delivered straight to your inbox. Membership is currently free.

Select product – Choose your desired poster, format and, if applicable, frame.

Add to cart – Click on “Add to cart” to save your selection.

Check cart – Review your products, quantities and any discount codes.

Proceed to checkout – Enter your delivery address and select your preferred shipping method.

Select payment method – Choose from the available payment methods (e.g., credit card, PayPal, etc.).

Complete order – Confirm your order. You will subsequently receive an order confirmation via email with all the details

In the checkout, you will find a field labeled "Enter discount code or gift card". You can enter your code there and confirm it with a click. The corresponding amount or discount will then be automatically deducted from your total.

Yes – both cancellation and editing an order (e.g., address, format, or frame) are possible as long as the order has not yet been shipped.

• In Germany, shipping usually takes place on the same day or the following business day.
  
• As soon as the order has been shipped, no changes or cancellations are possible. In this case, you can request a return. The costs for the return shipment are borne by the buyer (see T&Cs).
  
  To request a change or cancellation, please use our contact form – we usually respond within one hour.

This works the same as with cancellations/changes: An address correction is possible as long as the order has not yet been shipped. Please contact us via the contact form – we usually respond within 1 hour.

If we notice an address error, we will contact you proactively; you can then send us the corrected address.

As soon as the package has been shipped, please contact the shipping service provider directly. In Germany: DHL – there you can often still arrange a redirection/address change via tracking or with your DHL customer account.

This is not possible during the standard ordering process. However, upon request via email, we can check whether a split is feasible. Please note that this may result in different shipping costs.

Yes. You will immediately receive an order confirmation and a genuine invoice via email (not a pro forma invoice).

We accept the following payment methods: credit and debit cards, Klarna, PayPal, Apple Pay, and Google Pay. With Klarna, you can also conveniently pay for your order by invoice and settle the amount within 30 days.

Yes—your payment information is handled very securely:

• We cannot view your full credit card details. We only see the last four digits so that we can identify which card was used for payment, if necessary.
  
• The data is secured during both transmission and storage using modern encryption methods (SSL / TLS, etc.).
  
• The platform complies with PCI DSS Level 1, the highest standard for credit card payments.
  
• Tokenization is used: sensitive card data is replaced by tokens after processing, so that actual card numbers are not disclosed.

No, payment using multiple payment methods at the same time is not possible.

The processing time is generally 1–2 business days. We also prepare orders on weekends; shipping then takes place on Mondays via handover to DHL. Delivery therefore takes approx. 2-3 business days.

Yes, shipping to a Packstation/branch is possible.

Yes. Within Germany, we also deliver to special destinations such as Heligoland. In addition, we ship our products to other EU countries.

Large prints are packed and shipped in square shipping tubes – not in flat boxes. This provides optimal protection against creases and pressure marks.

Contact us first via the contact form or by email. We will check the shipment status directly with the carrier – the problem is usually resolved quickly (e.g., scan delay or late update).

Please contact DHL first directly, as we have no influence over the actual delivery. DHL can often assist further using the tracking number and delivery information. Should the problem persist, please get in touch with us as well.

Please contact us as soon as your order has arrived if it is damaged or defective. Please send us a photo of the damaged goods. After verification, we will ship the item again immediately and free of charge.

We are immediately investigating why the delivery is delayed (e.g., missing scan, sorting delay). After dispatch, however, responsibility for transport lies with the shipping service provider. Please contact the carrier directly – in Germany: DHL – via shipment tracking or customer service. Feel free to inform us of the situation; we will support the resolution (e.g., by initiating an investigation) and keep you updated.

You can make use of your statutory right of withdrawal. Returns are possible within 30 days of receipt. To do so, please fill out our contact form with the required information.

• Returns within 30 days are free of charge.
  
• In the case of damaged or defective items, we will of course cover the costs.

To initiate a return or exchange, please proceed as follows:

1. Complete the contact form – Use our contact form on the website and provide your order number, email address, and the reason for the return/exchange.
   
2. Receive confirmation – We will review your request and send you a confirmation with the next steps.
   
3. Prepare the return – Pack the items securely in their original packaging (or equivalent) and include our return instructions if provided.
   
4. Shipping – Send the package to the return address provided by us.
   
5. Refund or exchange – We will send you a shipping label via email. Once the shipment has been received by us, the refund/exchange process will begin.

Please contact us and send a photo of the damaged print or the defective packaging. After review, we will immediately send you a free replacement.

Once the return has been received and inspected by us, we will immediately refund the amount to the original payment method. The bank/card credit may take 3–5 business days, depending on the provider.

All prices include value-added tax. This is indicated accordingly on the invoices.

You can find our Terms and Conditions, Privacy Policy, and Cancellation/Returns policy at any time via the footer navigation on our website. Additionally, these links are also provided during checkout. If you cannot find these pages, simply write to us via the contact form. T&Cs, Privacy, Returns.

You can find our full company information as well as the legal notice at any time in the footer of our website.

In Germany, there is also a legal requirement to provide a company imprint:

CospudProduction GmbH, represented by CEO Sebastian Hönig.

You can currently reach us by email and via the contact form on our website.

Please send us your photos or files directly via email as an attachment. The transfer takes place via an encrypted connection (SSL/TLS), ensuring your data is protected. We recommend not using external file-sharing links, but rather sending them exclusively via secure email.

After receiving your order, you will automatically receive an invitation to review. We use the independent review system Loox for this, so that all reviews are authentic and verifiable. When submitting a review, you will be informed that it may appear publicly on our website.