Terms of service

Last updated: September 30, 2026

Welcome to Wallera. Wallera is an art print brand from Leipzig, Germany, operated by CospudProduction GmbH, Merseburger Straße 200, 04178 Leipzig, Germany (“Wallera”, “we”, “us”). These Terms of Service (“Terms”) apply to all orders placed on wallera.us (the “Store”). By placing an order, you agree to these Terms. Nothing in these Terms limits any rights you have under the consumer protection laws of your state.

PLEASE READ SECTION 10 CAREFULLY. IT CONTAINS AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED. YOU CAN OPT OUT WITHIN 30 DAYS.

1. Who can order

  • You must be at least 18 years old, or order with the consent of a parent or guardian.
  • Please provide accurate and complete order and contact information. If you create an account, keep your login details confidential.

2. Our products

  • Every print is made to order. After you place your order, it is printed on demand by our production partner and shipped from their print facilities, typically within the United States.
  • We show our products as accurately as possible. Colors may vary slightly depending on your screen settings and the printing process.
  • Room images show how a print can look in a space. They are illustrations – frames, furniture and decoration are only included if you select them. Please check the stated size before ordering.

3. Orders

  • When you place an order, you make an offer to purchase. You will receive an order confirmation by email. The contract is concluded when we ship your order and send you a shipping confirmation.
  • We may decline or cancel an order – for example in case of an obvious pricing or listing error, suspected fraud, or if a product can’t be produced. If we cancel, you receive a full refund.
  • Want to change or cancel your order? Contact us as soon as possible. Production often starts within hours, so changes are only possible before production has begun.

4. Prices, taxes and payment

  • All prices are in US dollars and include any applicable sales tax. You will not be charged additional import duties or customs fees.
  • Shipping costs are shown before you complete your order. Details are in our Shipping Policy.
  • Promotions (for example free items or bundle offers) apply as described on the Store at the time of your order. Unless stated otherwise, promotions can’t be combined.
  • Payment is due when you place your order and is processed securely by our payment providers. Available payment methods are shown at checkout.

5. Shipping and delivery

Delivery areas, shipping costs and estimated delivery times are described in our Shipping Policy. If we can’t ship within the time we stated, we will let you know, and you may cancel your order for a full refund. Risk of loss passes to you upon delivery.

6. Damaged, misprinted or incorrect items

If your order arrives damaged, misprinted or incorrect, contact us and we will make it right. All details are in our Refund Policy.

7. Intellectual property

All designs, images, texts and logos on the Store are owned by or licensed to Wallera and are protected by copyright and trademark law. Buying a print gives you the physical print for your personal use. It does not transfer any right to reproduce, sell or distribute the design.

8. Reviews and photos

Leaving a review is always voluntary, and you are free to share your honest opinion. If you submit a review or photo, you grant us a non-exclusive, royalty-free license to show it on the Store and in our marketing together with your first name or initials. You can ask us to remove it at any time.

9. Warranties and liability

  • Nothing in these Terms excludes or limits any warranty or right you have by law that cannot be excluded or limited.
  • To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential damages. This does not apply to damages caused intentionally or by gross negligence, or to personal injury.
  • We are not responsible for delays caused by events beyond our reasonable control, such as carrier disruptions, natural disasters or strikes.

10. Dispute resolution, arbitration and class action waiver

a) Contact us first. Before starting any formal proceeding, email us at support@wallera.de with your name, order number and a description of the issue. We will try to resolve it with you within 60 days. Neither party may start arbitration or a court proceeding before this period has ended.

b) Binding individual arbitration. If we can’t resolve a dispute informally, you and Wallera agree that any dispute arising out of or relating to these Terms, your order or our products will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, instead of in court. The Federal Arbitration Act governs this Section 10. The arbitration will take place in the county where you live or by video conference. We will pay all AAA filing, administration and arbitrator fees as required by the AAA Consumer Arbitration Rules.

c) Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may seek relief in court for infringement of intellectual property rights.

d) Class action and jury trial waiver. You and Wallera may bring claims only on an individual basis and not as a plaintiff or class member in any class, collective or representative proceeding. The arbitrator may not consolidate the claims of more than one person. You and Wallera waive the right to a jury trial. If this class action waiver is found unenforceable for a particular claim, that claim must be decided in court and not in arbitration.

e) Public injunctive relief. Nothing in this section prevents you from seeking public injunctive relief where applicable law does not allow this right to be waived. Any such claim will be decided in court after all individual claims have been arbitrated.

f) Mass filings. If 25 or more similar arbitration demands are filed against Wallera by or with the assistance of the same law firm or group, they will be administered under the AAA Mass Arbitration Supplementary Rules.

g) 30-day opt-out. You can opt out of this arbitration agreement by emailing support@wallera.de within 30 days of your first order, stating your name, order number and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

11. Governing law

Except for Section 10, which is governed by the Federal Arbitration Act, these Terms are governed by the laws of the U.S. state to which your order is delivered, without regard to its conflict-of-law rules.

12. Changes to these Terms

We may update these Terms from time to time. The version published at the time of your order applies to that order.

13. Severability

If any provision of these Terms is found to be invalid, the remaining provisions remain in full effect, except as stated in Section 10(d).

14. Contact

Wallera · CospudProduction GmbH
Merseburger Straße 200, 04178 Leipzig, Germany
Email: support@wallera.de · Phone: +49 341 33205364

California residents can find the contact details of the Complaint Assistance Unit of the California Department of Consumer Affairs on our Contact Information page.