Shipping policy

Last updated: October 8, 2026

In short: Shipping is free on every order. Your print is made to order and printed locally in the US – no overseas shipping, no customs fees.

Where we ship

We currently ship to addresses in the following 24 states and Washington, D.C.:

Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Idaho, Illinois, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, New Mexico, New York, Oregon, Pennsylvania, South Carolina, Texas, Virginia and Washington, D.C.

At the moment we can’t deliver to other states, to Alaska or Hawaii, to U.S. territories or to military (APO/FPO/DPO) addresses. If your address isn’t eligible, checkout will let you know before you pay.

Shipping costs

Shipping is free on every order – no minimum order value. All prices include sales tax, and because your order is printed and shipped within the US, there are no customs fees or import duties.

Production and delivery time

Every print is made to order once you place your order. Most orders arrive within 3–5 business days. Framed prints can take a few business days longer. Carriers don’t deliver on Sundays or U.S. federal holidays.

If we can’t ship your order within the time we stated, we’ll let you know – and you may cancel your order for a full refund.

Tracking

As soon as your order ships, we’ll send you an email with tracking information.

Multiple packages

Depending on the items, your order may arrive in more than one package – for example, framed and unframed prints are often shipped separately. This is at no extra cost to you.

Shipping address

Please double-check your shipping address at checkout. Need to change it? Email us as soon as possible – we can update it as long as your order hasn’t been produced and shipped yet. If a parcel can’t be delivered because the address was incorrect or incomplete, or if a delivery is refused, we can send it again – the new shipping costs are then paid by you.

Damaged or lost parcels

If your order arrives damaged or your tracking shows no progress for 10 business days, contact us and we’ll send you a free replacement. All details are in our Refund Policy.

Contact

Email: support@wallera.de
Wallera · CospudProduction GmbH, Merseburger Straße 200, 04178 Leipzig, Germany
Please don’t send items to this address – contact us first.