Returns & Replacements

Last updated: September 30, 2026

In short: Every Wallera print is made to order, just for you. That’s why we can’t accept returns if you simply change your mind. But if anything arrives damaged, misprinted or wrong, we’ll send you a free replacement.

Made to order

Your print is produced on demand after you place your order. For this reason, we don’t accept returns or exchanges for a change of mind, a different size or frame choice, or because an item doesn’t match your interior. Please check the size and product details before ordering.

Damaged, misprinted or incorrect items (Limited Warranty)

Wallera (CospudProduction GmbH) gives you the following limited warranty: if your order arrives damaged, misprinted, incomplete or not as ordered, we’ll make it right.

1. Email us at support@wallera.de within 30 days of delivery.
2. Include your order number and clear photos of the item and the packaging.
3. We’ll send you a free replacement at no cost to you.

If a replacement isn’t possible, or if the replacement also arrives damaged, we’ll refund you instead. Please keep the packaging until your request has been resolved. This limited warranty does not cover damage caused after delivery, normal wear, or the color variations described below.

Lost parcels

If your tracking shows no progress for 10 business days, contact us and we’ll send you a free replacement. If a replacement isn’t possible, we’ll refund you. If your parcel is marked as delivered but you can’t find it, please check with your neighbors and your local post office first, then contact us within 14 days – we’ll investigate with the carrier and help you find a solution.

Address errors and refused deliveries

Please double-check your shipping address at checkout. If a parcel can’t be delivered because the address entered was incorrect or incomplete, or if a delivery is refused, we can send it again – the new shipping costs are then paid by you.

Colors and small variations

Colors may look slightly different on screen than in print, and printed products can show minor variations from the printing process. These are not considered defects.

Changes and cancellations

Need to change or cancel your order? Email us as soon as possible. Before production has started, we can change or cancel your order free of charge. Production often starts within hours, so please contact us quickly. If we can’t ship within the stated timeframe, you may cancel your order for a full refund.

How refunds work

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take a few more days until the amount appears on your statement.

Not quite happy?

If something isn’t right for another reason, please talk to us anyway. We read every message and will do our best to find a fair solution.

Fair use

We may ask for additional information to review a request, and we may decline requests in cases of suspected fraud or abuse.

Your rights

This policy does not limit any rights you may have under the laws of your state. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so such limitations in our Terms of Service may not apply to you.

Contact

Email: support@wallera.de
Wallera · CospudProduction GmbH, Merseburger Straße 200, 04178 Leipzig, Germany
Please don’t send items to this address – contact us first.